Service Network
Relying on Yuchai group's current over 3,000 service stations, selecting the excellent ones to be combined with Yuchai NEV, to build a new energy vehicle service network. At present, more than 300 service stations have been set up in 43 cities where products enter, forming a service radius of 70 kilometers.
Service commitment, full process companionship
Establish a 24-hour service hotline to respond promptly 400-107-5500
10 minute response for repair, general fault handling time does not exceed 24 hours, and major fault handling time does not exceed 48 hours
The warranty period for the entire vehicle is 3 years and 60000 kilometers (whichever comes first)
The warranty period for power batteries, drive motors, and motor controllers is 5 years or 200000 kilometers (whichever comes first)
Service Support
Service Team
Establish a joint team of R&D, quality, sales, and after-sales technical personnel for core components to quickly respond to market feedback issues
Fault knowledge base
Summarize and classify fault types and solutions, establish a database, and provide big data diagnostic analysis support
Team Learning
Through regular and irregular service skill training; Technical exchanges between different regions; Hire external organizations to provide skill enhancement training for the service team
